New partnership of Westnet with the leading company Avaya

Westnet, a member of the Olympia group of companies and a leading distributor of IT and high-tech products in Greece and Cyprus, enriches its product portfolio and announces the beginning of its cooperation with the company of telecommunications systems Avaya.

The Unified Communication & Collaboration solutions of Avaya enhance the productivity of a company’s employees by providing industry-leading integrated telecommunications capabilities such as calls, messages, video conferencing and meetings, regardless of whether users are in the office, work from home or move due to professional reasons. A complete range of telecommunications systems, advanced telephones, multimedia devices, video conferencing systems are offered to support the modern telecommunications needs of businesses, being an integral part of Avaya’s solutions. These tools are designed to provide simplicity while enhancing the user experience. This results to user satisfaction, increased productivity and at the same time a top communication experience.

The network of Avaya products that Westnet brings to Greece and Cyprus is complemented by the Contact Center solutions. They are designed with the aim of enhancing key measurable indicators of customer satisfaction who communicate through different channels (voice, chat, sms, video, email, web and social media) with a business. At the same time, the skills of employees (agents) who become more effective through the interactions with their customers, but also of Contact Center Managers who can now handle complex calls and better analyze customer behaviors, are upgraded, so that they finally draw complete conclusions that will lead to the increase of the company’s revenue.

Regarding the distribution of Avaya’s products and services, Westnet’s General Manager, George Daviotis, stated: „Westnet continues to support businesses in Greece and Cyprus with the most advanced and innovative solutions that create value and upgrade their operating model. Based on this goal, we do not stop developing existing partnerships but also building new ones that enhance the product portfolio of each business, confirming in practice our strategy”.

Avaya is a leading company in the telecommunications industry providing software, services and devices designed for businesses of all sizes. Typically, 19 of the world’s 20 largest banks trust Avaya’s solutions, while 93 of Forbes 2018’s 100 brands use its systems. Through the distribution of Avaya’s products and services, Westnet continues to offer technological products and customized solutions that respond to the modern, demanding and constantly changing business environment.

About Avaya

Avaya (NYSE: AVYA) is a global market leader in the industry of Contact Center, Unified Communication & Collaboration and Cloud. It develops open, convergent and innovative solutions to enhance and simplify corporate communications —in the cloud, on-premise or hybrid—enabling organizations and businesses of all sizes to digitally transform themselves and ensure technologically optimal ways of communication for customers, partners and employees. Learn more: https://www.avaya.com/en/